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Introduction
jmc.it is one of the north’s longest-established IT resellers, with 24+ years
experience. A consistently strong performance in a competitive marketplace is
attributed to the company’s long-term commitment to clients being matched by
that shown to its employees. Teamwork is emphasised and reinforced through a
varied programme of sporting and social activities for employees, further fostering
corporate pride in the company’s achievements and success. Consequently,
highly-valued employees are retained and staff churn is minimal with the average
period the current workforce has worked at jmc.it being over 7 years – impressive
in any industry. A well-defined professional development structure exists for
everyone.
Executive Summary
In 24 years of trading, IT reseller jmc.it has been through a management buy-in
and buy-out. With a headcount of 92, jmc.it has a genuinely family feel. Up to mid-
2004, Managing Director Andrew Burgess had overseen constant annual turnover
of about £8.0m with profits increasing steadily from £500,000 to £1.15m. On a
turnover of £8.59m this year, profits are up again at £1.2m, achieved through
selling more high-margin services. The key is attracting and retaining clients,
which currently number about 600. Burgess’ view is “products are important, but
clients are core to the business.” In all, 90% of turnover is repeat business, 90+%
of clients renew contracts each year, and 30+% of turnover stems from annual
SupportCare agreements. These figures are achieved through a clear focus on
creating long term stable relationships with clients. jmc.it appreciates these
relationships are created at a personal level so works hard to attract and retain
high quality people.
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