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Introduction
Glasgow-based Integral Arm is a three-year-old business technology services
company and already leading the market in remote technology management for
small to medium-sized companies in one of the fastest growing sectors of the IT
industry. Integral Arm is growing with it. Turnover this year will be around
£750,000 but by the end of next year it is projected to be £5m. It is highly thought
of by giants Microsoft and Cisco – its Managing Director, Jim Armstrong, is a
member of the Scottish Partner Advisory Board of Microsoft – the only small
company member – and of the UK Board of Partners of Cisco.
Executive Summary
Integral Arm has doubled in size each year. Over the last five to 10 years,
companies have outsourced many of their services and IT is one of them with
Integral Arm nicely placed to take advantage. The company does not charge by the
hour – it takes a monthly fee from its clients so it is in its interest to make sure
that the IT of its clients is in good health.
Last year Integral Arm increased turnover by 200%. At the end of the last financial
year it was “very profitable” month-on-month allowing the management team to
demonstrate a long term sustainable business model, which secured additional
funding. The financial and business growth targets, set out by the management
team and agreed with the funders, have been easily exceeded since the start of the
plan. The growth plan targets consistent and reliable financial growth and,
specifically, profit and asset balance sheet growth.
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